Frequently Asked Questions
A. We are located in Ladue, Missouri, (a suburb of St. Louis)
A. Click here to contact us by email, phone or mail
A. Please email us at contact@signofthearrow.com and provide your name and phone number. Our current Vice President of Volunteers will contact you. We love our volunteers and offer a shopping discount for those working at least 2 times per month.
A. It is important to know how your belt will be finished before determining the needlepoint length. Click for more details on finishing.
A. Just submit our online form, and we will add you to our list.
A. Generally yarn is not included. Only those items indicated as kits include fibers. We carry a vast selection of yarns and would be happy to assist you with yarning your project. Please contact us by phone or indicate on your order you would like to be contacted to add this to your canvas order.
A. Belts can be made either larger or smaller. Use a belt that fits properly to determine what your new size should be. Click here for details.
A. Yes. Your credit card information will only be used to process your order and then deleted from our records. You will need to reenter this information with each order. We currently accept Visa, MasterCard and American Express.
A. We can create a canvas to your custom specifications. Click here for more details
A. We have many more canvases available in our retail store, and we can order any canvas for you from any of our vendors. Just contact us by email with the vendor’s name, their product number and/or brief description, and we will be in contact with you about the availability of the canvas.
A. Shipping charges vary by ship-to location and are calculated by UPS for each individual order.
A. We have been serving the St. Louis needlepoint community since 1966. And since that time, we have donated over $3.7 million to charities.
A. The charities selected to receive grants are different each year. For the list of our most recent recipients, click here.
A. Canvas size and the level of detail in the artwork will dictate the length of time to prepare your project. Most canvases can be ready within 3 to 4 weeks.
A. Yes, we can add a name to your stocking in either block letters or script. Names on stockings are about $17.00–$25.00 depending on size and style and will take 2-3 days.
A. Plain mono canvas is available in white 40" wide 10ct, 12ct, 13ct, 14ct, and 18ct. In 54" wide 12ct, 13ct, 14ct, and 18ct. Mono canvas is also available in natural color 40" wide 13ct, 14ct, and 18ct. We also stock 5ct interlock canvas in white that is 40" wide. Prices begin at $1.25 an inch.
A. Sometimes colors run when blocking or finishing a stitched canvas. This damage can occur from non-colorfast fibers or from markers or pens that are used on the canvas. Sign of the Arrow will attempt to mitigate the damage when we see bleeding.
A. No fiber can be guaranteed to be completely 100% colorfast. The FDA strictly regulates dye chemicals, and it has removed many of the ingredients that were formerly used to set colors.
A. Talk to us before you do anything. We can either make the changes for you (fees vary depending on changes) or can direct you how to make them safely.
A. Yes, initials can be added for no additional charge to most any belt canvas and can generally be done while you wait.
A. Go to our email sign-up page, complete the registration form and begin receiving news about our sales and special events.